In the last month or so, no less than ten healthcare-focused companies have talked candidly to me about the difficulty of connecting with customers. They've spanned various types of organizations - physicians, patients, administrators, B2B, etc.
Around 2 am this morning, my mind started to organize these conversations, and I realized quickly that a little shift in the approach could bring dividends to everyone involved.
First, building awareness to generate leads is challenging; the root of it all is trust, which is best built in real life.
Most efforts are focused online because it's cheap and easy (although I'd challenge both) and it doesn't require vast amounts of labor.